Privacy Policy

Welcome to Tawaftours, where your privacy is our priority. Here's a glimpse into how we safeguard your personal information.

This Privacy Policy details the data practices of Tawaftours, a company registered at 16 Windsor Road ILFORD, IG1 1HQ UK. Our commitment is to transparency, safeguarding your privacy, and ensuring the secure handling of your personal data.

Why We Collect Your Data?

As your trusted travel companion, we collect information to secure your rooms in Mecca and Medina, manage your Umrah flights, and enhance your overall travel experience.

Information We Collect

In the course of our relationship, we collect the following categories of information:

• Personal and Contact Information: Your full name, title, and contact details, such as your home address, phone number, and email.

• Travel-related Information: Passport number, date of birth, and nationality (if mandated by travel service providers).

• Payment information: card number, security number, expiration date, cardholder name.

• Frequent flyer numbers, car rental preferences, and hotel room preferences.

• Dietary requirements and pertinent health information for travel arrangements.

• Information provided by you: Data submitted through forms on our website, encompassing email addresses and travel preferences.

• Call Recordings: Recorded calls for quality control and staff training.

• Social Media: Information derived from interactions with our social media features (Facebook, Twitter, Instagram).

• IP Address and Cookies: Data recorded on your device and network when accessing our website.

Information We Collect

We source your personal data from the following channels:

• Details provided during travel bookings via phone, email, or website.

• Subscription to marketing communications.

• Interactions with our customer services team.

• Participation in competitions or promotions.

• Instances where third parties make travel bookings on your behalf.

How We Use Your Information?

Our use of personal data is structured around the following objectives:

• Contractual: Execution of our duties as a travel agent for completing your bookings.

• Legitimate Interests: Direct marketing and profiling.

• Provision of travel confirmations, updates, and customer service.

• With Your Consent: Specific situations where explicit consent is obtained for activities like sending promotional fares.

Information Sharing

We may share your information with:

• Primary suppliers responsible for fulfilling travel reservations.

• Individuals making third-party reservations on your behalf.

• Third parties offering services on our behalf, such as credit card processing and analytics.

Data Retention

Personal data retention aligns with necessity, typically for:

• Safeguarding against contractual claims, generally for a 6-year period.

• Adherence to legal and regulatory requirements and guidance.

Your Rights

You possess the following rights:

• Confirmation of data processing.

• Access to your personal data.

• Amendment of inaccurate or incomplete data.

• Request for data deletion.

• Withdrawal of consent.

To exercise these rights, contact us at info@saudiumrah.co.uk

IP Addresses and Cookies

We collect IP addresses for non-personal data tracking. Cookies, stored via internet browsers, enhance user experience on our website.

Third-Party Analytics

Third-party analytics services (e.g., Google Analytics) are used to analyze website and app usage.

Changes to this Privacy Policy

Any updates to our Privacy Policy will be communicated to you through email or notices on our website.

Visiting from Outside the UK

If you access our website from outside the UK, be aware that your data may be processed in the UK. Rest assured, we take steps to maintain your privacy as outlined in this policy.

How to Reach Us

Have questions? Contact us at:

Email: info@Tawaftours.co.uk

Phone: Call us at +442035040900

Your trust matters to us. Travel securely with Tawaftours.